THE JAXON

TERMS AND CONDITIONS

 

Reservation Policy 

1. Reservation Confirmation:  Reservations are considered confirmed only upon receipt of a deposit or full payment, as specified at the time of booking. You will receive a confirmation email with details of your reservation.

2. Payment:  Full payment is required at the time of check-in unless otherwise stated. Accepted payment methods include credit cards, debit cards, and other forms of electronic payment.

3. Changes:  Requests to modify reservations, including changes to dates or room types, are subject to availability and may incur additional charges.

4. Cancellation Policy:

• Cancellations made up to 2 days before the check-in date will receive a full refund minus a 3% processing fee.
• Cancellations made within 2 days of the check-in date will forfeit the reservation's deposit.
• No-Show Policy: A no-show, defined as failing to check in on the reserved date without prior notice, will result in the forfeiture of the full reservation amount.

 Check-In and Check-Out

 1. Check-In:  Check-in time is from 4 PM. Early check-in may be available upon request, subject to availability and additional charges.

2. Valid ID:  A valid photo ID is required upon check-in. All guests must be 21 years or older to confirm guestroom accommodations

3. Room Access:  A room code is provided after the check-in, and a stay amount has been settled.

 4. Check-Out:  Check-out time is 11 AM. Late check-out may be arranged upon request, subject to availability and additional charges. These charges will be finalized at check-out.
5. Room inspection:  After check-out, the room is inspected, and we reserve the right to charge for any damages or breakages found before the room is occupied again.

Prices and Taxes

1. Room Rates:  All room rates are quoted in USD and are subject to availability at the time of booking. Rates may vary based on seasonality, demand, and promotional offers.

 2. Taxes:  All room rates are subject to applicable local, state, and federal taxes, including sales tax and tourist development tax.

 3. Total Charges:  The total charges for your stay will be presented to you at check-in and will include the room rate, taxes, and any additional charges incurred during your stay.

Smoking Policy

1. Non-smoking property:  Smoking is prohibited inside all guest rooms and indoor areas. A $150 cleaning fee will be charged if smoking is detected in rooms or if strong smoking odors are left behind.
2. Authorized Area:  Designated smoking area is provided outside the hotel for your convenience. Please use these areas to ensure a comfortable environment for all guests.

Pet Policy

1. Designated Pet Areas:  Pets are allowed in designated pet-friendly rooms. Please inform us at booking if you will be traveling with a pet. Ensure pets use the designated areas and are on a leash when outside the room.

 2. Pet Fee:  A non-refundable fee of $75 per pet will be applied to cover additional cleaning costs. Maximum of two pets allowed per room.

 3. Pet Rules:  Pets must be well-behaved, not exceed 50 pounds, and must remain on a leash or in a crate while in public areas. No venomous creatures allowed.
4. Noise Levels:  Guests are responsible for ensuring that their pets do not disturb other guests. Excessive noise or disruptive behavior may result in additional charges or eviction.
5. Damages:  Should your pet cause property or item damage, your credit card on file will charge an incidental fee at market value.

Room Occupancy
1. Occupancy Limits:  Room has a maximum occupancy limit, including guests and children. Exceeding this limit may result in additional charges or the need to book additional rooms.
2. Additional Guests:  An additional fee of $30 per person per night will apply for guests beyond the standard occupancy.

3. Parties and Events:  No parties or events are allowed in the rooms. Unauthorized gatherings or disturbances may result in additional charges or eviction.

Traveling with Minors

 1. Accommodations for Minors:  Minors are welcome at The Jaxon Hotel. They must be accompanied by a parent or legal guardian at all times during their stay.
2. Age Requirements:  Guests must be at least 21 years old to book a room. Minors must be accompanied by an adult.
3. Supervision and Safety:  Adults are responsible for supervising minors during their stay, including in hotel amenities. The hotel is not liable for any incidents involving minors left unsupervised.
4. Noise and Disturbances:  All guests, including minors, must adhere to the hotel's code of conduct. Disruptive behavior may result in additional charges or termination of stay.
5. Safety Measures:  Parents and guardians should ensure that minors are aware of hotel safety procedures, including emergency exits and contact numbers for hotel staff.

The hotel is equipped with safety features to ensure a secure environment.

Room Maintenance and Housekeeping

 1. Housekeeping:  Room refreshes are not provided during stays. Please contact us if you require fresh towels or linen.

 2. Maintenance Issues:  Report any maintenance issues or problems with your room immediately. We will address concerns as promptly as possible.

Parking Policy

1. Parking options:  Parking is available on a first-come, first-served basis, with one vehicle allowed per room. Additional parking can be found on the street. Accessible parking spaces are available upon request.

 2. Liability:  The hotel is not responsible for damage, accident, or loss to your vehicle or personal property

 3. Oversized Vehicles:  Please contact the front desk prior to arrival to discuss available options. Alternative parking arrangements may be necessary.

ADA Compliance
1. Americans With Disabilities Act:  The Jaxon Hotel complies with the Americans with Disabilities Act (ADA). Accessible rooms are available. Please inform us of any accessibility needs during booking.

Damage and Loss

1. Guest Responsibility:  Guests are responsible for any damage to or loss of hotel property during their stay. The hotel reserves the right to charge for repairs or replacements for any damage, breakages, or theft of property, including, but not limited to, furniture, appliances, room fixtures, and other hotel property.

2. Personal Belongings:  The hotel is not responsible for lost or damaged personal property, including vehicles, luggage, and valuables.

3. Conduct:  Guests must adhere to hotel rules and regulations. The hotel reserves the right to refuse service or terminate a reservation for unacceptable behavior without a refund.

Kitchen Room Policy

1. Safe Cooking:  Please do not leave burners unattended and avoid cooking with strong-smelling ingredients. A cleaning fee of up to $150 will be charged for lingering smells that require room closure and deep cleaning.

General Emergency Information

1. Emergency Contacts:  Emergency numbers:

• Police: (561) 822-1900
• Fire Department: (561) 804-4700
• 911 for emergencies

2. Emergency Exits:  Follow illuminated exit signs to the nearest exit. Fire extinguishers and first aid kits are available at designated locations.

3. Event of Force Majeure:  The hotel is not liable for any failure to perform its obligations under this agreement due to events beyond its control, including but not limited to natural disasters, war, terrorism, pandemic, or other unforeseen circumstances.

Safety Features and Personal Responsibility

 1. Safety Measures:  The Jaxon Hotel provides smoke detectors, fire alarms, carbon monoxide detectors, and other safety features to ensure guest security. Guests are responsible for their personal safety while on the property and should familiarize themselves with emergency procedures. The hotel is not responsible for any injuries, accidents, or damages that occur unless due to gross negligence by hotel personnel.

Privacy and Data Protection
1. Data Collection:  Personal information is collected for processing reservations and providing services. Data will be handled in accordance with applicable U.S. data protection laws.
2. Compliance:  The Jaxon Hotel complies with applicable data protection regulations such as the Florida privacy laws. We do not sell your personal information to third parties, and your data will be used only for processing reservations and providing services as outlined in our Privacy Policy.

3. Data Sharing:  The hotel will not share personal information with third parties except as required by law or for the purpose of providing requested services.

4. Use of Data:  By providing your information, you consent to Jaxon using your data for the following purposes:

• Sending newsletters about our services, special offers, and upcoming events.
• Providing personalized experiences.
• Conducting market analysis to improve our services and offerings.

Modification of Terms

Modifications:  The Jaxon Hotel reserves the right to modify these terms and conditions periodically. Any modifications will be communicated to guests via email or posted on the website. Continuing to use the services or stay at the property after modifications indicates acceptance of the revised terms.

Guest Reviews 

Ownership of Reviews:  By submitting reviews or feedback to The Jaxon Hotel, you acknowledge that such content becomes the property of the hotel, and we reserve the right to use, distribute, or modify the content as we see fit.

Liability Policy
1. Hotel Liability:  The hotel is not liable for any injuries sustained on the premises unless due to gross negligence by hotel personnel.

2. Guest Liability:  Guests are responsible for their actions and for safeguarding their personal belongings. Any damage caused by negligence will result in additional charges.
3. Property Loss and Damage:  The hotel assumes no responsibility for any personal property lost or damaged while on hotel premises.
4. Indemnification:  By staying at Jaxon, guests agree to indemnify and hold harmless the hotel, its owners, employees, and agents from any claims, damages, or liabilities arising from their stay or the conduct of their visitors. This applies to all guests and their invitees, including family members and friends.

Dispute Resolution
1. Resolution Process:  Immediate Action: Our staff is trained to handle guest concerns quickly and efficiently. Upon receiving your complaint, we will acknowledge it and initiate the resolution process.

Investigation: Management will investigate the issue, gathering all relevant information and speaking with involved parties.

Resolution Options: We will present potential solutions, which may include adjustments, compensation, or alternatives, depending on the nature of the dispute.
2. Arbitration Agreement:  In the interest of resolving disputes between you and The Jaxon Hotel, you agree that all disputes will be resolved by binding arbitration. Arbitration is governed by Florida law. Any dispute shall be resolved exclusively in arbitration, conducted in West Palm Beach, Florida.
3. Informal Dispute Resolution:  Before initiating arbitration, either party may request an informal dispute resolution meeting. This meeting will be conducted via teleconference or in person and must take place within 30 days of the dispute notice.

Compliance with Policies

1. Policy Adherence:  By staying at The Jaxon Hotel, you agree to adhere to all hotel policies. Failure to comply with these policies may result in additional charges or termination of your stay.

Waiver of Liability

 1. Waiver:  By booking and staying at The Jaxon Hotel, you agree to release the hotel and its affiliates from any liability for personal injury, property damage, or loss during your stay, except as required by law.

Governing Law 

 1. Applicable Law:  These terms are governed by and construed in accordance with the laws of Florida.

Contact Information

For inquiries, please contact:
The Jaxon Hotel
3613 Broadway, West Palm Beach, FL 33407
Phone: (561)918-0565
Email: Hello@jaxonhotel.com